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Home > Success Center > Server & Application Monitor (SAM) > SAM - Knowledgebase Articles > Information Store counters are not found in AppInsight for Exchange

Information Store counters are not found in AppInsight for Exchange

Updated May 11, 2017


Some monitors are showing grey in AppInsight for Exchange view where relate to Information Store.


  • SAM 6.2 and later
  • Microsoft Exchange 2010


This is a Microsoft issue that occurs when the MSExchangeIS object is disabled or corrupted in the Exchange Server.




  • Perform the following procedure in the Exchange Server and not in the SAM server:

MSExchangeIS performance monitor object is not available (© 2014 Microsoft, available at obtained on 19 November 2018).


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