Submit a ticketCall us

AnnouncementsAre You “Flying Blind?”

When it comes to your complex IT infrastructure, you want to ensure you have a good grasp of what’s going on to avoid any fire drills that result from guesswork. Read our white paper to learn how proactively monitoring your IT environment can help your organization while giving you peace of mind.

Get your free white paper.

Home > Success Center > Server & Application Monitor (SAM) > SAM - Knowledgebase Articles > Hardware health polling by WMI is not supported by HPE ProLiant Gen10 servers

Hardware health polling by WMI is not supported by HPE ProLiant Gen10 servers

Created by Jose.BarbosaReis, last modified by Steve.Hawkins on Jan 08, 2019

Views: 243 Votes: 0 Revisions: 14

Updated January 7, 2019

Overview

This article explains why it's not possible to poll hardware health sensors using WMI on HPE ProLiant Gen10 servers.

Example of users experiencing such issues:

  • We are currently using the HP Device Monitor Service for Agentless Server software solution to monitor Gen8 / Gen9 servers. For Microsoft Windows Server, we use HP's WBEM Providers / System Management Agents. With Gen10 servers, HPE no longer supports this solution.
  • What is the proper way to monitor hardware now on Gen10 servers? We have the agent installed, but are not getting the hardware information.

Environment

  • SAM 6.7 and later

Cause 

The HPE ProLiant Gen10 Servers does not support hardware health polling using WMI:

  • Gen10 server monitoring is only via Agentless Management.
  • HPE does not provide Insight Management Agents or WBEM providers for Gen10 servers.

Resolution

According to an HPE ProLiant Gen10 Servers Knowledge article (© 2019 Hewlett Packard Enterprise Development LP, available at https://support.hpe.com, obtained on January 7, 2019), the base hardware monitoring and alerting capability is built into the system, running on the HPE iLO chipset,  and starts when power and an Ethernet cable are connected to the server.

This means that:

  • All core management is out-of-band for increased security and stability.
    • No OS software is required.
    • No open SNMP port is required on the OS and zero downtime updates.
  • Monitoring and alerting occurs on key internal server components, including CPUs, memory, temperatures, fans, SmartArray controllers, hard drives (including cache modules) and power supplies.
  • HPE Systems Insight Manager (HPE SIM) can see the system and provide a preview of System Health Summary and Sub-System details.
  • iLO integrates with HPE OneView

 

To learn about polling via SNMP, see the following THWACK posts:

 

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.  You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

 

See also INFODEV-1483.

Snippets for Support provided by K. Twomey:

' We resolved this by doing the following:

  • 1) Ensure the HP Agentless Management Service is installed and Enabled (If you install the OS using HP Provisioning, this is installed automatically):
    • This service is what handles Passing OS info over to ILO which took over managing the Hardware info out of band.
  • 2) Make sure you enable the SMA Service in the OS (System Management Assistant Service):
    • This service is disabled by default. Change it to Automatic Startup, and Start the Service. Your SNMP Polling for Hardware health should start working.
  • 3) Make sure your polling the node vis SNMP, not WMI or Agent.
    • This can be done via Node Details page and press Edit Node and edit the polling Settings SNMP.
  • 4) We have successfully configured SMA & AMS and able to query all the hardware now except for Memory. Is there any changes to the OID value for Gen10 servers?
  • Further References:
  • After making these changes, we were able to successfully Poll for all hardware health on Gen 10 Servers.

Suggested Tags:  

HPE, Gen10, hardware, health, SAM, WMI

A reason for rework or Feedback from Technical Content Review:

 

 

Last modified

Tags

Classifications

Public