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Home > Success Center > Server & Application Monitor (SAM) > SAM - Knowledgebase Articles > Hardware Health Monitoring is not working in SAM 6.1.1 and earlier after upgrading to NPM 12.0

Hardware Health Monitoring is not working in SAM 6.1.1 and earlier after upgrading to NPM 12.0

Overview

Hardware Health Monitoring is not working in SAM 6.1.1 and earlier after upgrading to NPM 12.0

Environment

  • SAM 6.1.1 and earlier
  • NPM 12.0

Resolution

This has been addressed in SAM 6.2. If you are unable to upgrade to SAM 6.2, perform the following workaround:

  1. After installation of NPM 12, stop all SolarWinds services and delete the following files:
    ..\Common Files\SolarWinds\Collector\Plugins\APM.HardwareHealth.VMware.plugin 
    ..\SolarWinds\Orion\APM\SolarWinds.APM.VMwareJobExtension.dll 
    ..\SolarWinds\Orion\APM\SolarWinds.APM.VMwareJobExtension.dll.config 
  2. Restart SolarWinds services.
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