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Home > Success Center > Server & Application Monitor (SAM) > SAM - Knowledgebase Articles > Error when importing SAM application templates from Thwack "The remote server returned an error: (401) Unauthorized"

Error when importing SAM application templates from Thwack "The remote server returned an error: (401) Unauthorized"

Created by Erica Gill, last modified by Craig Healy on Sep 21, 2018

Views: 1,607 Votes: 1 Revisions: 5

Overview

The following error appears when importing SAM application templates from Thwack through the Web Console:

The remote server returned an error: (401) Unauthorized

Environment

SAM 6.2.3 and earlier

Cause 

The 401 error is a permissions error, either the account does not exist, the password is incorrect, or the account itself has issues.

Resolution

  1. Verify that you can log into https://thwack.solarwinds.com/welcome with the account.
  2. Attempt to manually download the template from Thwack.
  3. Check that the browser is not caching the incorrect username and password. 

 

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