Submit a ticketCall us

AnnouncementsAre You “Flying Blind?”

When it comes to your complex IT infrastructure, you want to ensure you have a good grasp of what’s going on to avoid any fire drills that result from guesswork. Read our white paper to learn how proactively monitoring your IT environment can help your organization while giving you peace of mind.

Get your free white paper.

Home > Success Center > Server & Application Monitor (SAM) > SAM - Knowledgebase Articles > Error setting up report cell during setup Mailbox Details

Error setting up report cell during setup Mailbox Details

Table of contents

Overview

Unable to create a report using the Mailbox Details in SAM AppInsight for Exchange due to error shown below:

Error setting up report cell during setup 'Mailbox Details'.

 

Environment

A known issue in SAM v6.2 to version SAM 6.3.0.676 with Firefox v41.0.2

Cause

Unable to load Database with ID 0. Make sure that that the active copy is being monitored and that you have view permissions.

Mailbox Details under AppInsight resource was selected when creating the report.

mailbox_details_01.png

Resolution

As a workaround, use the Custom Table under Reports resource instead of Mailbox Details under AppInsight when creating a report.

mailbox_details_02.png

Last modified

Tags

Classifications

Public