Submit a ticketCall us

Training ClassSign up for Network Performance Monitor (NPM) and Scalability instructor-led classes

Attend our instructor-led classes, provided by SolarWinds® Academy, to discuss the more advanced monitoring mechanisms available in NPM as well as how to tune your equipment to optimize its polling capabilities. NPM classes offered:
NPM Custom Monitoring and Polling
Orion Platform Scalability

Reserve your seat.

Home > Success Center > Server & Application Monitor (SAM) > SAM - Knowledgebase Articles > "Critical" is missing from Volume Status Alert criteria

"Critical" is missing from Volume Status Alert criteria

Updated March 11th, 2016

Overview

When configuring an Alert for Volumes based on Volume Status, only the following options are available and "Critical" is missing:

 

1 up
2 down
3 warning
0 unknown
9 unreachable
14 unmanaged

Environment

  • All versions of Windows
  • All versions of SAM

Cause 

The Volume Status information is based on SAM's ability to monitor the Volume, not the Volume's disk usage.  If SAM is not able to retrieve the drive's information from SNMP's HOST-RESOURCES (1.3.6.1.2.1.25.2.3.1.3) or within WMI's Win32_LogicalDisk WMI Class, the status of the drive is no longer Up.  Having said that, "Critical" is not status in this scenario.

Resolution

Currently, there is no resolution for this known issue. 

 

 

 

 

Last modified

Tags

Classifications

Public