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Home > Success Center > Server & Application Monitor (SAM) > SAM - Knowledgebase Articles > Blackberry monitors are not returning any values when the BES template is applied

Blackberry monitors are not returning any values when the BES template is applied

Overview

Blackberry monitors are not returning any values.

Environment

All SAM versions

Cause

BlackBerry Performance Monitor (PerfMon) counters are not listed as available counters.

This is a known Blackberry issue running Blackberry Enterprise Server (BES) on Windows 64-bit versions. See the linked Blackberry KB article here which provides detailed instructions outlining how to uninstall the 32-bit counters and install 64-bit counters. If you are using (BES) 5.0 SP1 or higher, RIM removed the performance counters. However, the same data can be monitored using SNMP.

Resolution

As a workaround, a simpler version of this template can be found here that uses SNMP.

 

 

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