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Home > Success Center > Server & Application Monitor (SAM) > SAM - Knowledgebase Articles > Applications are stuck in the initial poll process

Applications are stuck in the initial poll process

Created by Milton Harris, last modified by Rodim Suarez_ret on Jun 20, 2017

Views: 325 Votes: 2 Revisions: 6

Updated June 20, 2017

Overview

This article describes an issue where applications get stuck during the initial polling process.

Environment

All SAM versions

Resolution

  1. Stop all SolarWinds services.
  2. Open Database Manager or SQL Studio Manager and run the following queries:
    delete from SubscriptionTags
    delete from PendingNotifications
    delete from Subscriptions
    
  3. Restart the SolarWinds services.

 

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.  You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

 

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