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Home > Success Center > Server & Application Monitor (SAM) > SAM - Knowledgebase Articles > Application not Licensed and icon is gray (unknown)

Application not Licensed and icon is gray (unknown)

Updated: 10/19/17


When looking at Appstack for the node, the application icon is gray.  A message saying  "Application is not Licensed" or similar is displayed next to the Application Name.



  • All versions of NPM.
  • All version of SAM.



  • Components may be unlicensed.
  • Polling engines may be running different versions of software.




  1. If multiple polling engines, ensure that all polling engines have the same software and software levels.
  2. Make sure that there are no unlicensed components
  3. Make sure that the APE is licensed, or has a current license.





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