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Home > Success Center > Server & Application Monitor (SAM) > SAM - Knowledgebase Articles > AppInsight for Exchange: The WinRM client cannot process the request. It cannot determine the content type of the HTTP response from the destination computer. The content type is absent or invalid

AppInsight for Exchange: The WinRM client cannot process the request. It cannot determine the content type of the HTTP response from the destination computer. The content type is absent or invalid

Updated April 11, 2017

Overview

When polling AppInsight for Exchange data, the following error is displayed on the Application Monitor:

Connecting to remote server <server name or IP address> failed with the following error message:

The WinRM client cannot process the request. It cannot determine the content type of the HTTP response from the destination computer. The content type is absent or invalid. For more informmation, see the about_Remote_Troubleshooting Help topic.

Environment

SAM 6.2 and later

Cause 

There is a configuration issue on the Exchange server with the Authentication Providers set on the PowerShell website.

Resolution

The Kerberos authentication needs to be configured on the PowerShell website on the Exchange Mailbox Server:

  1. Establish a remote connection to the Exchange server in question.
  2. Click Run and enter inetmgr.
  3. Expand the server in the left-hand pane.
  4. Expand the Sites and Default Web Site trees, and then click PowerShell.
  5. Double-click Authentication under the IIS section.
  6. Right-click on Windows Authentication, and then select Providers.
  7. If the Negotiate:Kerberos item is not present, add it through the Available Providers dialog box.

 

The AppInsight for Exchange data will be populated during the next SAM polling process. You can also click on Poll Now to obtain results immediately.

 

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