Submit a ticketCall us

Training ClassThe Orion® Platform Instructor-led Classes

Provided by SolarWinds® Academy, these trainings will introduce users to the Orion Platform and its features, management, and navigation. These courses are suitable for users looking to discover new tips, tricks, and ways to adapt their Orion products to better suit their monitoring needs:
Deploying the Orion Platform
Configuring Orion views, maps, and accounts
Configuring Orion alerts and reports

Reserve your seat.

Home > Success Center > Server & Application Monitor (SAM) > SAM - Knowledgebase Articles > AppInsight configuration fails: WinRM cannot complete the operation. Verify that the specified computer name is valid

AppInsight configuration fails: WinRM cannot complete the operation. Verify that the specified computer name is valid

Overview

The following error is received when you configure an AppInsight application:

 

Connecting to remote server X.X.X.X failed with the following error message: WinRM cannot complete the operation. Verify that the specified computer name is valid, that the computer is accessible over the network, and that a firewall exception for the WinRM service is enabled and allows access from this computer.

Environment

SAM 6.2 and later

Cause 

A firewall is blocking the connection.

Resolution

Add a firewall exception so port 5986 is not blocked between the Orion Server and the monitored server.

From SAM server make sure customer able to  Telnet the target server 5986

Last modified

Tags

Classifications

Public