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Home > Success Center > Server & Application Monitor (SAM) > SAM - Knowledgebase Articles > AppInsight configuration fails: WinRM cannot complete the operation. Verify that the specified computer name is valid

AppInsight configuration fails: WinRM cannot complete the operation. Verify that the specified computer name is valid

Overview

The following error is received when you configure an AppInsight application:

 

Connecting to remote server X.X.X.X failed with the following error message: WinRM cannot complete the operation. Verify that the specified computer name is valid, that the computer is accessible over the network, and that a firewall exception for the WinRM service is enabled and allows access from this computer.

Environment

SAM 6.2 and later

Cause 

A firewall is blocking the connection.

Resolution

Add a firewall exception so port 5986 is not blocked between the Orion Server and the monitored server.

From SAM server make sure customer able to  Telnet the target server 5986

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