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Home > Success Center > Server & Application Monitor (SAM) > SAM - Knowledgebase Articles > Agents are stuck in updating state on the new Orion instance in SAM

Agents are stuck in updating state on the new Orion instance in SAM


When agents are migrated from an old instance to a new instance with a different (earlier or later) Orion product version using the Group Policy Administrative template, the agent gets stuck in Updating state on the new Orion instance.

The Agent Administrative Template has the below properties:

Auto Upgrade = TRUE


all SAM versions


The agents were previously configured to not allow automatic updates.


Enable Agent Automatic Updating via the Group Policy Administrative template:

You can refer to the Orion Agent Active Directory Group Policy Administrative Template blog post in Thwack for more information.


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