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Home > Success Center > Server & Application Monitor (SAM) > SAM - Knowledgebase Articles > Active Directory component monitor intermittently goes Unknown

Active Directory component monitor intermittently goes Unknown

Created by Jane Baylon, last modified by MindTouch on Jun 23, 2016

Views: 1,136 Votes: 2 Revisions: 4

Overview

The component monitoring services intermittently goes to Unknown state.

Environment

  • All SAM versions
  • Active Directory 2003-2008

Cause 

The application monitor's polling method is set to x86.

Resolution

  1. Login to the Orion Web Console with SAM admin rights.
  2. Go to the affected application monitor and click Edit Application Monitor.
  3. Override the template and change the polling method from x86 to x64.
  4. Click Submit.

 

 

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