Submit a ticketCall us

Announcing NPM 12.2
With NPM 12.2 you can monitor your Cisco ASA firewalls, to monitor VPN tunnels for basic visibility and troubleshooting tunnels. NPM 12.2 also uses the SolarWinds Orion Installer so you can easily install and upgrade one or more Orion Platform products simultaneously.
See new features and improvements.

Home > Success Center > Server & Application Monitor (SAM) > Installing additional poller error: Contact Support for install files

Installing additional poller error: Contact Support for install files

Overview

This article provides steps to resolve the error while installing additional poller. The error suggests that the user must contact the Support team for installer files. 

Environment

All SAM versions

Cause

The issue occurs when the main poller version is different from the additional poller version. 

Resolution

1. Uninstall SAM from the main Orion server.

a. Click Start > Control Panel > Add or Remove Programs.

b. Right-click SAM.

c. Select Uninstall.

2. Download the latest version of SAM from the Customer Portal. See Downloading the Latest Versions of Solarwinds Products.

3. Install SAM on the main poller, and then on the additional poller. 

Note: You can install the additional poller only of a main poller is installed, regardless of the product or version. 

 

 

Last modified
00:13, 1 Dec 2016

Tags

Classifications

Public