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Home > Success Center > Server & Application Monitor (SAM) > Install or upgrade an Additional Poller in SAM

Install or upgrade an Additional Poller in SAM

Table of contents
Created by Chris Foley, last modified by Melanie Boyd on Feb 17, 2017

Views: 112 Votes: 3 Revisions: 3

Updated July 19, 2016


This articles aims to guide you through the installation process of a SAM Additional Poller.


All SAM versions


  1. Visit the Customer Portal and download the SolarWinds-Orion_AdditionalPoller.exefile.
  2. Launch the SolarWinds-Orion_AdditionalPoller.exe file from the download location on the server that will host your additional poller.
  3. Click Next on the Welcome screen.
  4. Accept the end user agreement, and then click Next.
  5. Click Next to accept the default target directory, or set another that you prefer.
  6. Click Next to start copying files.
  7. Click Finish when the files are finished being copied.
  8. If prompted to license the additional poller, click Enter Licensing Information.
  9. Review the Welcome text, and then click Next.
  10. Specify the SQL Server instance where the Orion platform database is located.
  11. Enter the database authentication method, Windows or SQL Server Authentication, and then click Next:
    • The SQL Server instance must support SQL authentication or mixed mode.
    • If you are using a local instance of SQL Server Express, use the following syntax to use the default instance: (local)\SQLEXPRESS.
    • If you select SQL Authentication, provide an account with sufficient rights to create new databases on the server instance. For example, specify the SQL administrator account: SA
  12. Click Use an Existing Database, select the Orion platform database in the list, and then click Next.\
  13. Click Use an Existing Account, and then select the account credentials from the list.
  14. Click Next.
  15. Review the services to install, and then click Next.
  16. Review the Database and Services to be configured, and then click Next.
  17. Click Launch Orion Web and Finish.


Last modified
11:10, 17 Feb 2017