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Home > Success Center > Server & Application Monitor (SAM) > Initial Poll in Progress message continuously appears for newly-added application monitors

Initial Poll in Progress message continuously appears for newly-added application monitors

Created by Brian Stern, last modified by Kevin.Swinson on Nov 07, 2017

Views: 1,387 Votes: 0 Revisions: 8

Updated October 14th, 2016

Overview

The following message appears continuously for newly-added application monitors when polled by a specific polling engine:

Initial Poll in Progress

Environment

All SAM versions 

Cause 

This can occur when the additional polling engine is not on the latest version of SAM.

Resolution

  1. Open the Orion Web Console and go to Settings > SAM Settings.
  2. Make a note of the SAM version that appears below the title. 
  3. On the additional polling engine, go to Control Panel > Programs and Features.
  4. Scroll down to the SAM application and make a note of the version number that appears.
  5. If the additional polling engine version number is different from the main polling engine, upgrade the additional polling engine to the latest version of the SAM software. 

 

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