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Home > Success Center > Server & Application Monitor (SAM) > Incorrect warranty expiration dates under the Asset Inventory tab

Incorrect warranty expiration dates under the Asset Inventory tab

Updated: 3-23-2017

Overview

The warranty expiration dates are not updated in the Warranty Status field under the Asset Inventory tab in Server & Application Monitor (SAM). SAM polls for warranty status and information according to expiration dates. To update data, you can use the Poll Now option.

Environment

SAM version 6.2

Cause

SAM does not automatically retrieve warranty information updates. SAM polls for warranty status and information according to expiration dates.

Resolution

To reflect the correct warranty expiration dates:
1. In the SAM Orion Web Console, go to the Orion Summary page.
2. Locate the All Nodes resource and select a node you want to update. The Node Details page opens.

    kb6434step2.jpg

3. In the Summary tab on the Node Details page, locate the Management resource and click Poll Now. The node is immediately polled, updating data including warranty data.
    kb6434step3.jpg


If polling does not update the warranty information, perform a warranty lookup on the node by executing the following query in your Orion database:

update AssetInventory_ServerInformation set LastWarrantyPollStatus = '3' 

where Hostname = '[name of the node]'

 

Replace [name of the node] with the actual node's caption.

 

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