Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Server & Application Monitor (SAM) > Import templates into SAM require XML files with .apm-template extension

Import templates into SAM require XML files with .apm-template extension

Updated 2-14-2017

Overview

SAM templates should be in XML format with the file extension .apm-template. When importing, verify the file type and extension. If you have a zip file for the template, unzip files before importing. If the file name or type is not correct, you will receive an invalid error. If you receive the error when importing from THWACK, you need to check the files in THWACK.

For details, see the SAM Administrator Guide. To create templates, see the SAM Custom Template Guide.

 

Environment

  • SAM

 

Cause 

You may receive an invalid format error when importing an incorrect file type (XML required), incorrect file name (.apm-template required), or attempt to import a zip file.

If you receive this when importing from THWACK, visit the template page in THWACK to verify the format. If it is a zip file, unzip and import as a file.

For details, see the SAM Administrator Guide.

 

Resolution

Verify the file type is XML coded.

Verify the extension is .apm-template.

Unzip any zip files and import the contents.

 

 
Last modified
09:34, 14 Feb 2017

Tags

Classifications

Public