Submit a ticketCall us

Get a crash course on Network Monitoring delivered right to your inbox
This free 7-day email course provides a primer to the philosophy, theory, and fundamental concepts involved in IT monitoring. Lessons will explain not only how to perform various monitoring tasks, but why and when you should use them. Sign up now.

Home > Success Center > Server & Application Monitor (SAM) > Hardware Health Monitoring is not working in SAM 6.1.1 and earlier after upgrading to NPM 12.0

Hardware Health Monitoring is not working in SAM 6.1.1 and earlier after upgrading to NPM 12.0

Overview

Hardware Health Monitoring is not working in SAM 6.1.1 and earlier after upgrading to NPM 12.0

Environment

  • SAM 6.1.1 and earlier
  • NPM 12.0

Resolution

This has been addressed in SAM 6.2. If you are unable to upgrade to SAM 6.2, perform the following workaround:

  1. After installation of NPM 12, stop all SolarWinds services and delete the following files:
    ..\Common Files\SolarWinds\Collector\Plugins\APM.HardwareHealth.VMware.plugin 
    ..\SolarWinds\Orion\APM\SolarWinds.APM.VMwareJobExtension.dll 
    ..\SolarWinds\Orion\APM\SolarWinds.APM.VMwareJobExtension.dll.config 
  2. Restart SolarWinds services.
Last modified
21:54, 30 Nov 2016

Tags

Classifications

Public