Submit a ticketCall us

Bridging the ITSM Divide
Integrated help desk and remote support software for faster resolution

Join us on Wednesday, November 29, 2017 at 11 a.m. CT, as we discuss the benefits of effectively integrating your help desk software with remote support solutions to help increase the efficiency of IT administration, improve communication, and decrease mean time to resolution (MTTR) for IT issues of all sizes. This directly impacts end-user satisfaction and your business’ bottom line. Register Now.

Home > Success Center > Server & Application Monitor (SAM) > HTTPS component monitor error messages occur with TLS disabled on FIPS enabled nodes

HTTPS component monitor error messages occur with TLS disabled on FIPS enabled nodes

Table of contents

Updated 12-13-2016

Overview

If you have TLS disabled on a node with FIPS enabled, you may receive errors for any assigned HTTPS component monitors. The error messages are due to TLS being disabled. When disabled on a node, a TLS/SSL channel cannot be created. With FIPS enabled, it ensures the TLS handshake to ensure only FIPS compliant crypto algorithms are used.

This article details the error messages you may receive in this situation. To resolve, enable TLS on nodes with FIPS enabled.

Environment

  • SAM 6.2.4, 6.3, 6.4
  • SSL
  • TLS
  • FIPS

Detail

The following errors display for HTTPS component monitors if you have TLS disabled on FIPS enabled nodes. To resolve, enable TLS on FIPS enabled nodes.

 

Error: Could not create SSL/TLS secure channel.

Version: SAM 6.2.4

 

Error: The underlying connection was closed: An unexpected error occurred on a receive.

Version: SAM 6.3, 6.4

 

 

 

Last modified

Tags

Classifications

Public