Submit a ticketCall us

Announcing NPM 12.2
With NPM 12.2 you can monitor your Cisco ASA firewalls, to monitor VPN tunnels for basic visibility and troubleshooting tunnels. NPM 12.2 also uses the SolarWinds Orion Installer so you can easily install and upgrade one or more Orion Platform products simultaneously.
See new features and improvements.

Home > Success Center > Server & Application Monitor (SAM) > Failed to detect ORACLE HOME directory

Failed to detect ORACLE HOME directory

Updated January 11, 2017

Overview

When testing the Oracle User Experience Monitor template against a node, it returns the Failed to detect ORACLE HOME directory error. This is despite the fact that the system hosting the poller in charge of the node has all of the required Oracle drivers and all SQLPlus tests work fine.

Environment

SAM 6.3

Cause 

Application/Template is set to use Agent and Node is set to use a Polling Method of Agent, however, Linux does not have Oracle client installed.

Resolution

Set the Application/Template to use a Preferred Polling Method of Agentless.  

  1. Go to Settings > SAM Settings.
  2. Click Manage Templates.
  3. Find and select the Oracle Database template > click Edit.
  4. Open the Advanced section.
  5. Set Preferred Polling Method to Agentless.
  6. Click Submit.

 

Last modified
17:38, 10 Jan 2017

Tags

Classifications

Public