Submit a ticketCall us

Get a crash course on Network Monitoring delivered right to your inbox
This free 7-day email course provides a primer to the philosophy, theory, and fundamental concepts involved in IT monitoring. Lessons will explain not only how to perform various monitoring tasks, but why and when you should use them. Sign up now.

Home > Success Center > Server & Application Monitor (SAM) > Error setting up report cell during setup Mailbox Details

Error setting up report cell during setup Mailbox Details

Table of contents


Unable to create a report using the Mailbox Details in SAM AppInsight for Exchange due to error shown below:

Error setting up report cell during setup 'Mailbox Details'.



A known issue in SAM v6.2 to version SAM with Firefox v41.0.2


Unable to load Database with ID 0. Make sure that that the active copy is being monitored and that you have view permissions.

Mailbox Details under AppInsight resource was selected when creating the report.



As a workaround, use the Custom Table under Reports resource instead of Mailbox Details under AppInsight when creating a report.


Last modified
18:12, 23 Nov 2016