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Home > Success Center > Server & Application Monitor (SAM) > Disabled components still trigger alerts for Other Statuses

Disabled components still trigger alerts for Other Statuses

Overview

This article describes the issue when using the older versions of SAM pre-6.2 that other component status alerts are being fired for components even though the status has been set to disabled.

 

Environment

SAM version 6.2 and earlier

Cause 

This is a known limitation of the Advanced Alert Manager. These disabled components triggered an alert at the time they were disabled which means, their state has not cleared from the Advanced Alert Manager. 

Resolution

 Upgrade to at least SAM 6.2+ and use the new alerting system.

 

 

Last modified
23:34, 30 Nov 2016

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