Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Server & Application Monitor (SAM) > Create an Application Availability report with status

Create an Application Availability report with status

Table of contents
Created by Michael Osborn, last modified by Steven Bansil_ret on Jun 29, 2016

Views: 425 Votes: 3 Revisions: 6


This article describes how to create a web-based report on a specific application, and shows the availability (or status) of the application along with the timestamps.


All versions of SAM



1. Create a new report.

2. Select Custom Table as the first bit of content to add:


3. Select Application from the drop down list for what you want to report on, then add a simple condition, for Name... is equal to... [Application Name]:



4. On the next screen (which should automatically pop up), add the following columns:

   Applications > Name

  Application Status History > Availability

  Application Status History > Timestamp



5. Under the Availability column, expand Advanced, and change the Add display settings to Status Icon:



6. You can now add your report title, and change the datasource from Past Hour to whatever time frame you wish:



7. You now have a report that shows the Status of an Application at each polled timestamp. You can adjust this report however you feel, adding additional applications, changing the grouping, filtering out 'Up' Statuses, and so forth.







Last modified
00:00, 29 Jun 2016