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Home > Success Center > Server & Application Monitor (SAM) > Component status is displayed as not licensed

Component status is displayed as not licensed

Updated June 30, 2017


The component status is displayed as Not Licensed in the web interface even when you have an unlimited (ALX) SAM license. The license details on the web interface also display zero for unlicensed component monitors.


SAM 6.4


  1. Using the OrionServers table in the database, make sure that the primary polling engine, additional polling engines, and the additional web server are all in the same version including their hotfixes.
  2. Make sure that the additional polling engines are up.


Last modified
18:42, 29 Jun 2017