Submit a ticketCall us

Have You Auto Renewed? If not, you're missing out.
The SolarWinds Renewal Program comes with a host of benefits including the most recent product updates, 24/7 technical support, virtual instructor-led training and more. Experience all of this with the convenience of Auto Renewal, and never worry about missing any of these great benefits. Learn More.

Home > Success Center > Server & Application Monitor (SAM) > Collect Application Monitor logs

Collect Application Monitor logs

Table of contents

Updated January 25, 2017

Overview

This article is a step-by-step procedure on how to get Application Monitor logs from the Orion server.

Environment

All SAM versions

Steps

  1. Open the settings page for the Application Monitor that you are having issues with.
  2. Go to the Advanced section and set Debug logging to ON.
  3. Click Save and Continue working.
  4. Select the component(s) within the application and click test.
  5. Compress the following directory from the system hosting the polling engine the node is assigned to and email to SolarWinds support: 
    C:\ProgramData\Solarwinds\Logs\APM\ApplicationLogs\AppId[##]\
    Where [##] is the internal ID of the application, as seen in the browser's address bar when viewing the application's settings.

 

Last modified

Tags

Classifications

Public