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Home > Success Center > Server & Application Monitor (SAM) > Cloud Monitoring 1.0 HotFix 1 - SAM 6.4 VIM 7.1

Cloud Monitoring 1.0 HotFix 1 - SAM 6.4 VIM 7.1

 

Updated: 11-8-2017

This HotFix resolves issues for Cloud Monitoring 1.0 for SAM 6.4 and VIM/VMAN 7.1.

Fixed issues

This hotfix addresses the following issues:

  • Test connection fails for a previously added cloud account (AWS IAM account.
  • Failing agent polling.

Environment

  • SAM 6.4
  • VIM 7.1
  • VMAN 7.1 with VIM 7.1

Notes

  • This hotfix requires SolarWinds Orion Platform 2017.1 and installed OrionPlatform-v2017.1.5300-MSP-HotFix1.

  • Hotfixes for SolarWinds products are available in the Downloads section of the SolarWinds Customer Portal.

  • This hotfix must be installed on the main polling engine first, then on each additional polling engines, additional web servers, and High Availability servers.

  • After installation, restart the "SolarWinds Orion Module Engine" service to enforce reconnection of all agents. The agents will then receive the updated plugin.

 

If your product is using Orion Platform 2016.2 or later, use these instructions to install the Hotfix with SolarWinds HA.

Important: The HA pool must be disabled to begin installation. If you install prior to disabling, the pool is automatically disabled.

  1. In the Orion Web Console, click Settings > All Settings > High Availability Deployment Summary.
  2. Select the pool you want to disable.
  3. Toggle High Availability to Off.
  4. Install the hotfix on the primary server in the pool.
  5. Install the hotfix on the secondary server in the pool.
  6. In the Orion Web Console, click Settings > All Settings > High Availability Deployment Summary.
  7. Select the pool you want to enable and toggle High Availability to On.

The Orion Web Console verifies all SolarWinds product versions match across the HA pair before enabling. If you receive errors, check your product versions.

You may need to recreate the HA pool. For details, see Set up an HA pool.

Installation instructions

  1. Use an Administrator account to log in to the server that hosts your SolarWinds Orion installation.
  2. Run the Orion Service Manager, click Shutdown Everything, and close the Orion Service Manager.
  3. Run the SolarWinds-VIM-v7.1-HotFix-1.msp file, and follow the instructions in the installation

       wizard.

After applying this fix, the issues outlined in the description should no longer occur.

Uninstall instructions

To uninstall this hotfix:
    1. Use an Administrator account to log in to the server that hosts your SolarWinds Orion installation.
    2. Run the Orion Service Manager, click Shutdown Everything, and close the Orion Service Manager.
    3. Navigate to Control Panel > Programs > Programs and Features > View installed updates.    
    4. Select "Update for SolarWinds Integrated Virtual Infrastructure Monitor v7.1.0 (HotFix-1)", click     
       Uninstall, and complete the uninstallation wizard.

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