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Home > Success Center > Server & Application Monitor (SAM) > Certificate issues with Orion agents

Certificate issues with Orion agents

Created by Anthony.Rinaldi, last modified by MindTouch on Jun 23, 2016

Views: 1 Votes: 1 Revisions: 2

Updated June 8, 2016

Overview

You provisioned a running Orion agent, but its certificate is broken or missing from the Windows certificate store.

Using the Repair option on the SolarWinds Agent entry in Control Panel > Programs and Features does not restore the agent certificate.

Environment

  • SAM 6.2.4 and later

Resolution

Deploy the agent again, or run the MSI installation file and select the Repair option.

 


Overview

Your Orion agent is not running correctly. The agents logs indicate a certificate issue.

Environment

  • SAM 6.2.4 and later

Resolution

  1. Click Start > Run, and enter gpedit.msc to open the Local Group Policy Editor.
  2. Go to Computer Configuration > Administrative Templates > Network > SSL Configuration Settings.
  3. Check the SSL Cipher Suite Order setting. The recommended value is Not configured.

If your computer does not have a Security Policy, you must run the Windows Security Policy Wizard. This wizard starts automatically after rebooting the computer.

 

 

 

 

Last modified
02:47, 23 Jun 2016

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