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Home > Success Center > Server & Application Monitor (SAM) > Agent Management Service does not start on Additional Poller

Agent Management Service does not start on Additional Poller

Overview

This article provides steps to resolve the issue when the Agent Management Service does not start on Additional Pollers.

Environment

All SAM versions

Cause

This issue is specific to the Agent Management Service crashing on additional pollers.

Resolution

1. Disable the antivirus software on the additional poller.

2.  Manually install VC++ 2012 or VC++ 2013 for both x86 and x64 on the additional poller.

 

 

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