Submit a ticketCall us

Looking to compare latest NPM features with previous versions of NPM?
The NPM new feature summary offers a comparison of new features and improvements offered with this release.

 

 

 

 

Home > Success Center > Server & Application Monitor (SAM) > Additional polling engines are unable to connect to the SolarWinds server

Additional polling engines are unable to connect to the SolarWinds server

Updated July 1, 2016

Overview

This article addresses the issue where additional polling engines are unable to connect to the SolarWinds server and the Orion Web Console shows the error message "Could not connect to Orion Server on xyz".

Environment

  • NPM 12
  • SAM 6.2.4

Cause 

This can occur when DNS is not configured for any of the machines where the additional polling engines are installed on.

Resolution

Add the IP addresses and host names to the host files on each of the problematic machines. 

Please go to the following article for more information. Host Name Resolution  (© 2016 Microsoft, available at https://technet.microsoft.com, obtained on Sept 23, 2016.)

 

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.  You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

 

 

Last modified
11:39, 23 Sep 2016

Tags

Classifications

Public