Submit a ticketCall us

Solarwinds & Cisco Live! Barcelona
Join us from the 29th of January to the 2nd of February at Cisco Live 2018 in Barcelona, where we will continue to show how monitoring the network with SolarWinds will keep you ahead of the game. At our booth (WEP 1A), we will demonstrate how SolarWinds network solutions can help. As a bonus, we are also hosting a pre-event webinar - Blame the Network, Hybrid IT Edition with our SolarWinds Head Geek™, Patrick Hubbard on January 24th - GMT (UTC+0): 10:00 a.m. to 11:00 a.m. There's still time to RSVP.

Home > Success Center > Server & Application Monitor (SAM) > Add node results in ContractFilter error

Add node results in ContractFilter error

Updated March 22, 2017

Overview

When adding a node, the following error is returned after clicking OK, Add Node on the last step: 

 

The message with Action 'http://schemas.solarwinds.com/2008/C...thFaultContact' cannot be processed at the receiver due to a ContractFilter mismatch at the EndpointDispatcher. This may be because of either a contract mismatch (mismatched Actions between sender and receiver) or a binding/security mismatch between the sender and the receiver. Check that the sender and receiver have the same contract and the same binding (including security requirements, e.g. Message, Transport, None).

 

Environment

  • SAM 6.4
  • All Windows versions

 

Cause 

Main install has been upgraded from SAM 6.3 to 6.4, however additional polling engines were not. 

As a result, adding node to additional polling engines results in error after clicking OK, Add Node on the last step. 

Adding a node to Primary Poller works fine.

 

Resolution

  1. Upgrade the additional polling engine to the same version as the main Orion installation.
  2. Go to Settings > All Settings > Polling Engines to ensure they are all on the same platform version.

 

 

 

Last modified

Tags

Classifications

Public