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Home > Success Center > Server & Application Monitor (SAM) > AD account locked from a primary or additional poller

AD account locked from a primary or additional poller

Created by Brian Kyle, last modified by MindTouch on Jun 23, 2016

Views: 1,014 Votes: 4 Revisions: 6

Overview

This article describes the issue when AD account is locked from an additional poller. 

Environment

All versions of SAM

Cause 

This problem occurs due to old jobs still in the service sdf files using the old credentials. 

Resolution

Option 1:

  1. Stop the Orion Services.
  2. Go to C:\ProgramData\Solarwinds\Installers.
  3. Run the installers for the JobEngine, JobEngine.v2, and CollectorInstaller and uninstall the services.
  4. Run the installers for SSCERuntime_x64-ENU and SSCERuntime_x86-ENU and choose repair on each.
  5. Once the repairs are done, run the installers to JobEngine, JobEngine.v2, and CollectorInstaller and reinstall the services.
  6. Restart the Orion Services and give it at least five minutes to come up completely.

The Module engine should no longer be crashing.

 

Option 2:

  1. Find the account that is being locked out.
  2. Navigate to Settings -> Manage Windows Credentials and see if that account is listed. If yes, edit the account with the correct password.
  3. If the account is not in that library, navigate to Settings -> SAM Settings -> Credentials Library and see if that account is listed. If yes, edit the account with the correct password.
  4. It's possible that the account is being used by other modules for monitoring purposes and many of them have their own credentials library so you will want to make sure you edit the correct password in all places Orion is using that account.

 

 

 

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