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Home > Success Center > Serv-U Managed File Transfer & Serv-U FTP Server > Unable to delete a file or folder in FTP Voyager

Unable to delete a file or folder in FTP Voyager

Table of contents

Updated May 3, 2017

Overview

This article explains the common reasons for why you are unable to delete a file in FTP Voyager.

Environment

All Serv-U versions

Detail

If a file cannot be deleted, FTP Voyager will display a message that it cannot be deleted, along with the server's response to the delete (DELE) command. The server returns a short description of the error such as permission denied or file is in use or unable to delete the file. This may be due to any of the following:

  • The file is currently in-use by a user of your web server. If this is the case, shut down the web server, delete the file, and then restart the web server. If you cannot shut down the web server, wait until the file is no longer in use, and then delete the file.
  • Your account does not have permission to delete the file. If this is the case, change your account permissions on the FTP server, or contact your FTP server administrator to give you the proper permissions.
 

 

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