Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Serv-U Managed File Transfer & Serv-U FTP Server > Troubleshooting Steps for Serv-U MFT Gateway

Troubleshooting Steps for Serv-U MFT Gateway

Table of contents
Created by Craig O’ Neill, last modified by MindTouch on Jun 23, 2016

Views: 252 Votes: 0 Revisions: 3

Overview

This article describes the steps for troubleshooting Serv-U Gateway.

Environment

  • Serv-U MFT
  • Serv-U Gateway
  • Windows

Steps

 

The Gateway writes a limited bootstrap log here:

    C:\ProgramData\RhinoSoft\Serv-U Gateway\Serv-U-Gateway.txt

Some Useful tests

  • Check that Serv-U Gateway Windows Service is running.
  • Check that Serv-U Gateway is listening on TCP port 1180 and is bound to the expected IP address(es).
  • Check that network firewalls and routers permit TCP access over port 1180 from Serv-U to Serv-U Gateway.
  • Check that local firewalls permit TCP access over port 1180 from Serv-U to Serv-U Gateway.


If you do not see your Serv-U Gateway IP address listed in a new Listener's IP Address drop-down.

  • Make sure that Serv-U is connecting to Serv-U Gateway OK. (E.g., a green icon in the Gateway list.)
  • Make sure your Serv-U Gateway machine has at least one public IP address.


Helpful Commands

The name of the Windows Service is "Serv-U Gateway". Try:

    net stop "Serv-U Gateway"
    net start "
Serv-U Gateway"


The default port Serv-U Gateway listens on is TCP 1180. Try:
 

    netstat -an | findstr 1180

 

 

Last modified
02:39, 23 Jun 2016

Tags

Classifications

Public