Submit a ticketCall us

Solarwinds & Cisco Live! Barcelona
Join us from the 29th of January to the 2nd of February at Cisco Live 2018 in Barcelona, where we will continue to show how monitoring the network with SolarWinds will keep you ahead of the game. At our booth (WEP 1A), we will demonstrate how SolarWinds network solutions can help. As a bonus, we are also hosting a pre-event webinar - Blame the Network, Hybrid IT Edition with our SolarWinds Head Geek™, Patrick Hubbard on January 24th - GMT (UTC+0): 10:00 a.m. to 11:00 a.m. There's still time to RSVP.

Home > Success Center > Serv-U Managed File Transfer & Serv-U FTP Server > Troubleshooting Steps for Serv-U MFT Gateway

Troubleshooting Steps for Serv-U MFT Gateway

Table of contents
Created by Craig O’ Neill, last modified by MindTouch on Jun 23, 2016

Views: 1,124 Votes: 0 Revisions: 3


This article describes the steps for troubleshooting Serv-U Gateway.


  • Serv-U MFT
  • Serv-U Gateway
  • Windows



The Gateway writes a limited bootstrap log here:

    C:\ProgramData\RhinoSoft\Serv-U Gateway\Serv-U-Gateway.txt

Some Useful tests

  • Check that Serv-U Gateway Windows Service is running.
  • Check that Serv-U Gateway is listening on TCP port 1180 and is bound to the expected IP address(es).
  • Check that network firewalls and routers permit TCP access over port 1180 from Serv-U to Serv-U Gateway.
  • Check that local firewalls permit TCP access over port 1180 from Serv-U to Serv-U Gateway.

If you do not see your Serv-U Gateway IP address listed in a new Listener's IP Address drop-down.

  • Make sure that Serv-U is connecting to Serv-U Gateway OK. (E.g., a green icon in the Gateway list.)
  • Make sure your Serv-U Gateway machine has at least one public IP address.

Helpful Commands

The name of the Windows Service is "Serv-U Gateway". Try:

    net stop "Serv-U Gateway"
    net start "
Serv-U Gateway"

The default port Serv-U Gateway listens on is TCP 1180. Try:

    netstat -an | findstr 1180



Last modified