Submit a ticketCall us

Training ClassThe Orion® Platform Instructor-led Classes

Provided by SolarWinds® Academy, these trainings will introduce users to the Orion Platform and its features, management, and navigation. These courses are suitable for users looking to discover new tips, tricks, and ways to adapt their Orion products to better suit their monitoring needs:
Deploying the Orion Platform
Configuring Orion views, maps, and accounts
Configuring Orion alerts and reports

Reserve your seat.

Home > Success Center > Serv-U Managed File Transfer & Serv-U FTP Server > Serv-U - Knowledgebase Articles > Unable to login after upgrade to Serv-U 15.1.4

Unable to login after upgrade to Serv-U 15.1.4

Updated March 13, 2017

Overview

Some Serv-U users (not LDAP or database) who upgrade to Serv-U 15.1.4 may find that HTTP and HTTPS user connections fail with the error:

Login was not successful and log error Invalid credentials

Environment

Serv-U 15.1.4

Cause 

LDAP was enabled in the previous version and had entered an LDAP suffix and then disabled LDAP.

Resolution

  1. Go to Domain > Users > LDAP Authentication > click Enable LDAP Authentication.
  2. When this opens, clear the LDAP Login ID Suffix and click Save.
  3. Disable LDAP authentication
  4. After removing this, the user logins with HTTP and HTTPS will work again.

 

Last modified

Tags

Classifications

Public