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Home > Success Center > Serv-U Managed File Transfer & Serv-U FTP Server > Serv-U - Knowledgebase Articles > Troubleshooting Steps for Serv-U MFT Gateway

Troubleshooting Steps for Serv-U MFT Gateway

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Created by Craig O’ Neill, last modified by MindTouch on Jun 23, 2016

Views: 1,481 Votes: 0 Revisions: 3

Overview

This article describes the steps for troubleshooting Serv-U Gateway.

Environment

  • Serv-U MFT
  • Serv-U Gateway
  • Windows

Steps

 

The Gateway writes a limited bootstrap log here:

    C:\ProgramData\RhinoSoft\Serv-U Gateway\Serv-U-Gateway.txt

Some Useful tests

  • Check that Serv-U Gateway Windows Service is running.
  • Check that Serv-U Gateway is listening on TCP port 1180 and is bound to the expected IP address(es).
  • Check that network firewalls and routers permit TCP access over port 1180 from Serv-U to Serv-U Gateway.
  • Check that local firewalls permit TCP access over port 1180 from Serv-U to Serv-U Gateway.


If you do not see your Serv-U Gateway IP address listed in a new Listener's IP Address drop-down.

  • Make sure that Serv-U is connecting to Serv-U Gateway OK. (E.g., a green icon in the Gateway list.)
  • Make sure your Serv-U Gateway machine has at least one public IP address.


Helpful Commands

The name of the Windows Service is "Serv-U Gateway". Try:

    net stop "Serv-U Gateway"
    net start "
Serv-U Gateway"


The default port Serv-U Gateway listens on is TCP 1180. Try:
 

    netstat -an | findstr 1180

 

 

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