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Home > Success Center > Serv-U Managed File Transfer & Serv-U FTP Server > Serv-U - Knowledgebase Articles > Serv-U SFTP connection failing when using SFTP key and password

Serv-U SFTP connection failing when using SFTP key and password

Created by Richard Casey, last modified by Alexis Pasao on Sep 13, 2018

Views: 2,331 Votes: 0 Revisions: 6
September 14, 2018

Overview

This article addresses the issue where a Serv-U SFTP connection fails when using the SFTP key and password.

Environment

Serv-U 15.1.0

Cause 

The system was configured to use the password and public key connection but the certificate and key were locally created and did not use a client-generated public key.

Resolution

  1. Go to Domain > Limits and Settings > Limits.
  2. Select Password from the menu.
  3. Select SSH Authentication Type and click Edit.
  4. Create SSH authentication type Password only.

 

 

Reason for Rework or Feedback from Technical Content Review:

 

Tags: Serv-u, connection, SFTP

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