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Home > Success Center > Serv-U Managed File Transfer & Serv-U FTP Server > Serv-U - Knowledgebase Articles > Serv-U SFTP connection failing when using SFTP key and password

Serv-U SFTP connection failing when using SFTP key and password

Created by Richard Casey, last modified by Alexis Pasao on Sep 13, 2018

Views: 2,331 Votes: 0 Revisions: 6
September 14, 2018


This article addresses the issue where a Serv-U SFTP connection fails when using the SFTP key and password.


Serv-U 15.1.0


The system was configured to use the password and public key connection but the certificate and key were locally created and did not use a client-generated public key.


  1. Go to Domain > Limits and Settings > Limits.
  2. Select Password from the menu.
  3. Select SSH Authentication Type and click Edit.
  4. Create SSH authentication type Password only.



Reason for Rework or Feedback from Technical Content Review:


Tags: Serv-u, connection, SFTP

Last modified