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Home > Success Center > Serv-U Managed File Transfer & Serv-U FTP Server > Garbled Text in Subject of Serv-U File Sharing Email

Garbled Text in Subject of Serv-U File Sharing Email

Created by Pamela Pineda, last modified by MindTouch on Jun 23, 2016

Views: 23 Votes: 0 Revisions: 3

Overview

This article describes the issue when after creating a file share request/send operation, the email generated has garbled text in the subject field.

 

Environment

Serv-U version 15.x

 

Cause 

This issue occurs when [expires $FileShareExpires] variable is not encoded properly in the subject field of email part on IE browsers to gmail/yahoo client and it cannot be reproduced on demand. 

Resolution

Remove the variable from the Subject to resolve this issue since you can also put  [expires $FileShareExpires] variable in the email body and is properly encoded on email body.

 

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