Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Reusable content - InfoDev > WHD > Merge tickets

Merge tickets

Table of contents
No headers

You can merge two or more tickets and their associated attachments and messages into one ticket using Merge Tickets. For example, if a client submitted three separate tickets for items related to the same problem, you can merge the tickets into one single ticket.

  1. In the toolbar, click Tickets > Search Tickets.
  2. Use the Basic Search and Advanced Search tabs to locate the tickets you want to merge.
  3. In the Ticket Results screen, select the check boxes next to the tickets you want to merge.
  4. Scroll down to the bottom of the screen and click Merge selected.
  5. In the dialog box, click the drop-down menu and select the ticket where all selected tickets will merge.
  6. Select the Include Attachments check box to merge all attachments into the selected ticket.
  7. Click Merge Tickets.

    Web Help Desk combines all selected tickets and their associated notes and attachments to the targeted ticket.

Last modified
11:56, 2 Oct 2017

Tags

Classifications

Internal Use Only