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Configure ticket details

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When you click Tickets in the toolbar, you can access My Tickets and Group Tickets under the toolbar if:

  • You belong to a group with assigned tickets.
  • The tickets are directly assigned to you.

To view the ticket detail page, you can:

  • Click Tickets in the Web Help Desk toolbar.
  • Click My Tickets, and then click a ticket number.
  • Click Group Tickets, and then click a ticket number.
  • Use the search options to locate the ticket of interest.

To assign a technician to the ticket, select an option in the Assign To field or click the Assigned Tech drop-down menu and select a technician. 

To escalate the ticket, click the return arrow above the Dates tab. 

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