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Home > Success Center > Patch Manager > Unable to view the Patch Manager server under Application Servers or Management Servers

Unable to view the Patch Manager server under Application Servers or Management Servers

Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 675 Votes: 0 Revisions: 9

Overview

Unable to view the Patch Manager server under Application Servers or Management Servers.

Environment

All Patch Manager versions

Cause

EminentWare certificates are causing issues with the registration of the Patch Manager server.

Resolution

To view the Patch Manager server:

  1. In the Patch Manager server, enter the command:

    mmc.exe
    
  2. Click File > Add Remove/Snap-in...
     
  3. In the Add or Remove Snap-ins window, select Certificates, and then click Add >.

     
  4. In the Certificates snap-in window, select Computer account, and then click Next > Finish.

  5. Click OK.

  6. Go to Trusted Root Certification Authorities > Certificates, and then delete the two EminentWare Certificates.

     
  7. Remove DeviceID and CADeviceID from the registry in HKLM\SOFTWARE\EminentWare\Data Grid Service.

  8. Run SQL Management Studio and clear all records from dbo.gc_device and dbo.device tables.

    Warning: Clearing all records remove ALL servers, not just the primary. If you have any automation servers or anything else in there, then the query needs to be specific for just the primary server only, otherwise you need to repeat all these steps on every server removed.


     
  9. From your Patch Manager install directory, run the command prompt as administrator and enter the command:
    setuphelper /provisionserver /type primary
    
  10. Reset your password - Changing Credentials' Passwords in Managing Credentials.  

You should now be able to log and view your servers in Patch Manager. 

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