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Home > Success Center > Patch Manager > Unable to start EminentWare Data Grid Server, Error: 1064

Unable to start EminentWare Data Grid Server, Error: 1064

Created by Leif Amland, last modified by Mariusz Handke on Mar 27, 2018

Views: 1,643 Votes: 2 Revisions: 6

Overview

This  article provides brief information and steps to resolve the following error:

Unable to start EminentWare Data Grid Server, Error: 1064. 

 

EminentWare Data Grid Server did not successfully start using a newly created account. 

Environment

All Patch Manager versions

 

Cause 

The service account they were using was not in the database and wouldn't have had sufficient rights to start the service by itself.

 

Resolution

To reset the password for the default EminentWare Data Grid Server service account please see the following page: 

Change the account or password used for the Patch Manager service

 

1. Open the EminentWare.DataGridService.logs to see what was happening with the service.
    The default location is C:\ProgramData\Solarwinds\PM\Log\EminentWare.DataGridService.
    Find that the user account that was trying to start the service wasn't listed in the SQL Management Studio logins.

2. Create the account to match what was listed in the log file in SQL and give it DB Owner and Sysadmin rights and link it     to the EminentWare database.

3. Click Start > Run, and enter Secpol.msc to open the Local Security Policy.

4. Go to Local Policies > User Rights Assignment > Log on as a service.

    Note: The name created in SQL Management Studio must be listed here so it can start the service. 

5. Open Regedit and go to HKLM > Software > EminentWare > Data Grid Service > Roles > Application > Data.

6.  Delete MEKey and MPKey. This will clear the password bank for Patch Manager.

7.  Go to Services. Select and highlight the EminentWare Data Grid Server and go to Properties.

8. Go to Log on tab, switch this to your newly created account in this format:

domain\name and put in the password and click OK.

 

You should now be able to start the service successfully.

 

 

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