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Home > Success Center > Patch Manager > ewException caught: [Communication failure. The RPC server is unavailable. Destails:dgsrpcinterface::executeportaloperation() failed.

ewException caught: [Communication failure. The RPC server is unavailable. Destails:dgsrpcinterface::executeportaloperation() failed.

Created by Brandon Painter, last modified by MindTouch on Jun 23, 2016

Views: 1,513 Votes: 0 Revisions: 5

Overview

Opening the Patch Manager console after upgrade issues the following error:

 

ewException caught: [Communication failure. The RPC server is unavailable. Destails:dgsrpcinterface::executeportaloperation() failed.], File: EminentWare.Core.Client.RPC.cpp, Line: 483

Environment

Patch Manager 2.1.0.1087

Resolution

If the error occurs while running a task, verify there is a PAS in the Default Pool:

  1. Expand Patch Manager System Configuration.
  2. Expand Patch Manager Servers
  3. Select Application Servers
  4. Select the Primary Application Server.
  5. Click on the Patch Manager Server Wizard in the Actions pane.
  6. Select Edit an existing Patch Manager Server's configuration settings and click Next.
  7. Select the Primary Application Server from the Server Name dropdown and select next.
  8. Make sure the "Include this Patch Manager server in the default round-robin pool" check box is selected and click next.
  9. Select Finish.
  10. Try the task again that generated the error.

 

If the error occurs when launching the Patch Manager console:

  1. Download a copy of the full installer on Customer Portal.
  2. Extract and run from the Patch Manager server. 
  3. The repair will go through your current configuration, you should not have to change anything.
  4. Click Next through the Repair and attempt to open the console after the Configuration Wizard has completed.
Last modified
01:20, 23 Jun 2016

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