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Home > Success Center > Patch Manager > Unable to connect to the Patch Manager via remote console

Unable to connect to the Patch Manager via remote console

Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 1,273 Votes: 0 Revisions: 10

Overview

Unable to connect to Patch Manager server via remote console.

Environment

All Patch Manager versions

Cause

Connection failure to Patch Manager server via remote console could be due to one of the following reasons:

  • EminentWare Data Grid Server (EWDGS) service is not responding.
  • Patch Manager is not connected to the default connection port 4092.

Resolution

Determine if your EWDGS is working. You have two options, Option 1 or Option 2:
Option 1.

  1. Click Start > Run, type CMD and use the command lines:
    net stop ewdgs / net start ewdgs

Option 2. Launch the Service Control Manager (SCM) and restart EWDGS:

  1. Go to Start > All Programs > Administrative Tools > Server Manager > Services.
  2. Select the EWDGS service.
  3. Press Stop/Start on the EWDGS service.
     

Determine if Patch Manager is connected to 4092.

  1. Go to Patch Manager Console > Patch Manager System Configuration > Application Servers > Actions > Patch Manager Server Wizard > Edit an Existing Patch Manager Server's configuration settings.
  2. Click Next.
  3. Select Managed Enterprise Group.
  4. Verify if the TCP/IP port configured is 4092. If not, change it to this value.
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