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Home > Success Center > Patch Manager > Unable to access automation servers from the primary server console

Unable to access automation servers from the primary server console

Updated July 14, 2017

Overview

This article describes an issue where you are unable to browse and access the Patch Manager Console and the following error is found in the EWDGS logs:

2017/07/06 13:23:29:412 PID: 7104 TID:  6168 [ERROR] SMO InnerException: An exception occurred while executing a Transact-SQL statement or batch.
    at Microsoft.SqlServer.Management.Smo.SqlSmoObject.AlterImpl()
   at EminentWare.DataQueryAdapters.CMDBManager.SetAutoCloseOff()
2017/07/06 13:55:57:567 PID: 7104 TID:  4948 [ERROR] MonitoringAndSychronizationRequest::ExecuteDiagnosticsRequest(auto) to server: V1TSSPM03 failed. Message: Communication failure.
The RPC server is unavailable.
Details: dgsrpcinterface::createsession failed!
Stack Trace:    at EminentWare.Core.Client.RPC.rpcclient.createsession(String operation, String subsystem, String taskid)
   at EminentWare.DataGridServer.Executive.MonitoringAndSychronizationRequest.ExecuteDiagnosticsRequest()

Environment

  • Patch Manager 2.1.3
  • Automation server in separate domains with individual service accounts

Resolution

  1. Delete the EminentWare certificates from the automation servers.
  2. Repair the automation server from Add or Remove programs.
  3. Run the Patch Manager configuration wizard to completion.
  4. Run the Patch Manager server wizard to authenticate the primary server from the automation server.
  5. Run services.msc and start the EminentWare service.

 

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Last modified
18:26, 13 Jul 2017

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