When you deploy an MSI package with Patch Manager and the installation fails, often it is an issue to troubleshoot at the installer level rather than the Patch Manager level. There are two approaches to troubleshoot MSI errors:
When you run the installer from a command line interface (CLI), you mimic the Windows Update Agent and can observe exactly where and why the install fails.
To troubleshoot an installer from the CLI:
/ato run the installer as an administrator.
cmd.exe) on the client system.
msiexec /a sample.msi. Note: To run a Microsoft Installer from the CLI, you must start the command with
Microsoft provides detailed instructions about how to enable MSI logging in the following KB article: support.microsoft.com/kb/223300.
After you enable MSI logging, check the following common locations for the installer log and examine it for errors and information to help with troubleshooting:
%ProgramFiles%\programName, where programName is the name of the program you are installing. In other words, the installation folder used by the MSI.