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Home > Success Center > Patch Manager > Tasks on OUs fail or complete only partially

Tasks on OUs fail or complete only partially

Created by Erica Gill, last modified by Erica Gill on Aug 02, 2017

Views: 288 Votes: 0 Revisions: 7

Updated August 2nd, 2017

Overview

This article describes an issue where Patch Manager tasks against OUs may fail or run only partially. When this happens the C:\ProgramData\Solarwinds\PM\Log\EminentWare.WorkerProcess\EminentWare.WorkerProcess.exe.XXXXXX.XXXX.XXXX.log.txt shows the below error:

LDAPConnection::ctor unable to translate forest name to DS_FQDN_1779_NAME.
DnsDomainName: AnExampleADName.local.internal ForestName: AnExampleADName.local.internal Message: Object reference not set to an instance of an object.

Environment

Patch Manager versions earlier than 2.1.2

Cause 

There is an empty OU in the task.

Resolution

Identify if there are any empty OUs in the tasks having an issue. If so, either:

  • Remove the empty OUs from the task or
  • Add elements to the empty OUs
  • Upgrade to Patch Manager 2.1.2

 

 

 

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