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Home > Success Center > Patch Manager > Sorry, we are unable to connect to the Patch Manager Server. Verify that the connection information for the Patch Manager is correct and the Data Grid Service is started.

Sorry, we are unable to connect to the Patch Manager Server. Verify that the connection information for the Patch Manager is correct and the Data Grid Service is started.

Created by Brandon Painter, last modified by MindTouch on Jun 23, 2016

Views: 921 Votes: 0 Revisions: 5

Overview

If you are unable to open the console with the error below, it indicates that your C:\ is full and you will need to remove files to free up space. The following error is received:

 

Sorry, we are unable to connect to the Patch Manager Server. Verify that the connection information for the Patch Manager is correct and the Data Grid Service is started.
Details: An I/O exception occurred while copying the data from the item to its destination
Type: Xceed.Zip.ZippedFile
FullName: \cmdb\eminentware-filediskvolume.xcs

Environment

All Patch Manager versions

Cause 

This is because the C:\ is full.

Resolution

  1. You will need to remove files from your C:\ .
  2. If the PM is installed on a separate drive, remove the update files from the service account appdata directory.
  3. If you are unsure which files you should delete, consult SolarWinds Technical Support for assistance.

 

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