Submit a ticketCall us

Announcing NCM 7.7
With NCM 7.7, you can examine the rules that make up an access control list for a Cisco ASA device. Then you can apply filters to display only rules that meet the specified criteria, order the rules by line number or by the hit count, and much more.
See new features and improvements.

Home > Success Center > Patch Manager > Resolve server certificate errors in Patch Manager

Resolve server certificate errors in Patch Manager

Updated October 11, 2016


This article provides brief information and steps to resolve a certificate error.


All Patch Manager versions



  1. Verify the Private Key permissions on the EminentWare CA and EminentWare Server certificate's private keys.
    1. Open the Microsoft Certificate Console (mmc) snap-in for the local computers certificate store. 
    2. Dragging and dropping the EminentWare CA and EminentWare Server certificates into the Personal store from the Trusted Root Publishers certificate store.
    3. Right-click on each cert in turn and selecting All Tasks->Manage Private Keys insure the EminentWare DataGrid Server service account has full control to the private key.
    4. Give the account full control and copy the updated cert back to the Trusted Root Publishers certificate store by dragging and dropping.
    5. If the permissions needed updating, verify if the the permission changes have helped, if not continue with the steps below.
  2. Insure the account configured to start the EminentWare DataGrid Server service is set in the form DOMAIN\AccountName.
  3. If the above steps haven't helped, run the following command on your server to re-create your certificates and repair the certificate private key file access control list: 

C:\Program Files\SolarWinds\Patch Manager\server\setuphelper.exe /provisionserver /type primary 

Last modified
14:53, 16 Nov 2016