Submit a ticketCall us

Don’t fall victim to a ransomware attack
Backups are helpful, but sometimes that’s not enough to protect your business against ransomware. At our live webcast we will discuss how to protect against ransomware attacks with SolarWinds® Patch Manager and how to leverage log data to detect ransomware. Register now for our live webcast.

Home > Success Center > Patch Manager > Registering WMI provider failed. Incorrect function

Registering WMI provider failed. Incorrect function

Created by Leif Amland, last modified by MindTouch on Jun 23, 2016

Views: 58 Votes: 0 Revisions: 5


This article addresses the following error that appears when running the Configuration Wizard while Patch Manager exists on the same server as NPM:

Error: < Exception while configuring Patch Manager component Patch manager services. Registering WMI provider failed. Incorrect function >

The following error also appears in the Install.log.txt file:

An exception occurred during the Install phase.

System.IO.DirectoryNotFoundException: Could not find a part of the path



  • Patch Manager 2.1.1
  • NPM 11.5
  • NPM 12.0


This occurs when the system is unable to find the location of the WMI directory. 


Perform any of the following options:

  • Move the contents of C:\WIndows\system32\WBEM\Framework\root\eminentware_datagridserver\  from a working install of Patch Manager to this directory on the affected server. 
  • Remove Patch Manager from the Orion server and run a repair. Once the repair is complete, install the Patch Manager Web Console on the Orion server. If you get the same WMI error, use the previous option.


Last modified
01:16, 23 Jun 2016